Frequently Asked Questions

You pick the appliances you use and how many hours of backup you need — we calculate the total load and recommend the right IPS (VA) and battery (Ah) size, along with matching products.

Backup time depends on the battery's Ah capacity and your total load. Use the Load Calculator to find the right battery size for your desired backup duration.

A UPS gives instant (0-delay) backup, typically for a computer. An IPS has a small switching delay (250-500ms) but is designed to run a whole home or office load.

Check the distilled water level regularly, keep the terminals clean, and avoid fully discharging the battery — this extends its lifespan.

Go to the Warranty Check page and enter your invoice number or the product's serial number — you'll instantly see the warranty status and remaining time.

We provide installation service across Bangladesh. Select your district on the Installation Request form and our team will get in touch.

Our solar panels typically carry a 5-10 year product warranty and up to a 25-year performance warranty — see the specific product page for details.

Net metering lets you feed excess electricity from your solar panel back into the national grid to reduce your bill. See our Net Metering Info page for details.